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For simplicity this section is divided into four sections, where we hope you will find the answers to any questions you may have regarding shopping in Irishmaps.ie
Section 1:
Finding out what is available in Irishmaps.ie and using your shopping basket.
Section 2:
Buying items from Irishmaps.ie, including postage, payment methods and other related questions.
Section 3:
What happens afterwards, regarding delivery, cancellation and your credit card details.
Section 4:
Finally, miscellaneous questions not covered above. This includes reasons to register with Irishmaps.ie and alternative ways to buy maps from us.
Section 1: Finding what you want
How do I find what I want in Irishmaps.ie?
What can I purchase from Irishmaps.ie?
Using the shopping basket
Q: How do I find what I want in Irishmaps.ie?
A: To search Irishmaps.ie, click on the SEARCH link at the top of each page to get to the search form. Simply key in either a placename or a keyword to start. Alternatively you may enter the map title, if you know it, or the ISBN number. If you wish to view all the maps available in any Series/Range simply select one and click Search.
Spelling mistakes cannot be accommodated by the database which requires an exact match, but it is possible to type in a few letters of any name such as "Dub" in the case of "Dublin" and all items containing the letters "Dub" will be displayed in the results.
This is useful if you are not sure of the spelling of the place you are looking for. From the results you can check in more detail each item on the list.
Q: What can I purchase from Irishmaps.ie?
A: You can purchase any title or item from our continually expanding range of maps and guides.
Using the shopping basket
Use the shopping basket to store any items you are interested in purchasing. This is also a quick way of finding out how much your maps will cost. You are under no obligation to buy the items you put in your basket.
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Section 2: Buying
How are products priced in Irishmaps.ie?
How much will my order cost?
What are your delivery charges?
Do you accept international orders?
How much is the order in my currency?
How do I place an order?
How do I pay - credit cards accepted in Irishmaps.ie?
How safe is it to use my credit or debit card in Irishmaps.ie?
Your payment area doesn't ask for my type of credit card?
What happens next?
Q: How are products priced in Irishmaps.ie?
A: Please note that all prices are displayed in Euros. However in the payment section you have the option to pay for your purchases in Euros, US Dollars and GB Pounds Sterling. Products that are VAT ratable have this included in the cost.
Q: How much will my order cost?
A: The total cost of your order is equal to the price of the items ordered plus postage.
Q: What are your delivery charges?
A: Delivery is calculated on quantity and destination, and displayed in both the basket and on your order summary page. To view the full list of countries in our postage database please click here.
Q: Do you accept international orders?
A: Irishmaps accepts orders from all over the world, although payment can only be made in the currencies mentioned above (Euros, US Dollars and GB Pounds Sterling). International orders will result in a slightly longer delivery time.
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Q: How much is the order in my currency?
A: If you would like to check the value of the order in your basket or simply just try some currency conversions, please use the Currency Converter available in the basket.
Q: How do I place an order?
A: 1). You may add any product to your shopping basket simply by clicking on the 'Add to Basket' link.
2). When you have selected all the items you wish to purchase press the 'Go to Checkout' button found in your shopping basket.
3). Before you can proceed you will have to select the country where you wish the items to be delivered to. This serves two purposes, firstly to check that the contents of your basket can be delivered to your chosen desination, and secondly to show exactly how much you will be charged for postage.
4). You will now be given the option to log-in or register with Irishmaps.ie. If you do not wish to do this it will not affect your ability to shop in any way.
5). Depending on what you did in 4). you will next be asked to either confirm your delivery address or to fill in an on-line form, for your address and email.
6). You will then be passed onto the 'secure server' at WorldPay where you will be asked for your credit card details. Please ensure you select the correct payment currency for your card (for example GB customers are unable to pay in Euros using Maestro).
7). You will now see a screen confirming or declining the transaction which you may print for your records.
8). In addition to this you will receive confirmation emails from both WorldPay and Irishmaps.
9). Congratulations! You have now placed your order.
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Q: How do I pay - credit cards accepted in Irishmaps.ie?
A: You may pay by using the following types of credit card: Visa, Mastercard, Eurocard, Delta and Laser.
We regret we are unable to accept debit cards or American Express, Diners Club, Visa Electron, Maestro, Discover and Solo cards.
Please note that for customers using certain cards, that the 'Expiry Date' is the same as the 'Good Thru Date'.
Q. How safe is it to use my credit or debit card in Irishmaps.ie?
A. Security in Irishmaps.ie is one of our main concerns, and for this reason we do not process the actual credit card transactions on the Irishmaps.ie server, but on the secure WorldPay server.
Q: Your payment area doesn't ask for my type of credit card?
A: When you make a purchase in Irishmaps.ie you will notice that in the area where you submit your credit card details, there is no place to select the type of credit card. This is because the card type is automatically based on your card number.
Q: What happens next?
A: Immediately after your card has been authorised you will receive two emails. The first is from WorldPay, who carry out the card processing, which will contain a unique Digital Receipt number and your order details. For security reasons the order details section on this email is not expandable width-wise, this may lead to the information being truncated. The second email will be from Irishmaps.ie itself and will contain an Irishmaps.ie order reference number. Additionally it will clearly display your order details in full. The reason you are sent two is so that we can track any problems you may have, quickly and accurately. Please keep both handy until you have received your order.
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Section 3: Afterwards
When will my order be despatched?
When will I receive my order?
How do I know if my card has been authorised?
How do I know if my card has been declined?
When do you charge my card?
How can I track the progress of my order?
What do you do with my Credit/Debit card details?
What about privacy?
What if I am unsure about an Irishmaps.ie item on my credit card statement?
Can I cancel my order?
What is your Returns Policy?
Q: When will my order be despatched?
A: Where maps are in stock, we will normally despatch next day for orders received before 4pm. In all cases where the product is in stock, we guarantee your order will be despatched within 5 working days.
Q: When will I receive my order?
A: Goods despatched will usually arrive the next working day after despatch. Overseas orders will take approximately 10 working days. Please note that on weekends, your order will not be processed until the following Monday.
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Q: How do I know if my card has been authorised?
A: If there is no problem with card authorisation, a confirmation page will be displayed, stating 'Thank you, your order has been accepted'. A Merchant's Reference number and a WorldPay Transaction ID number will also be displayed. Both of these numbers will be included in the WorldPay confirmation email that will be sent to you.
Q: How do I know if my card has been declined?
A: If for any reason your card is not authorised, you will be informed immediately by a message on the website along with a Merchant's Reference number, which you can quote to irishmaps staff in the event of any problem. Please see the transaction error messages section for further information.
Q: When do you charge my card?
A: We do not charge your credit or debit card until we despatch your order. If, for any reason, we can not dispatch your order completely, (for instance, if a map is temporarily out of stock), we will contact you to agree a suitable arrangement.
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Q: How can I track the progress of my order?
A: If you need to check the progress of your order please e-mail us at info@mapcentre.ie or call us on (01) 476 0471 or 00 353 1 4760471 if calling from overseas. We will inform you by your preferred method (e-mail or telephone) if the map is not available and the earliest delivery date.
Q: What do you do with my Credit/Debit card details?
A: We take the protection of your personal details very seriously. Your credit card details are used by WorldPay, on their secure server, to process your order.
Q: What about privacy?
A: Please see our Privacy Policy.
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Q: What if I am unsure about an Irishmaps.ie item on my credit card statement?
A: Should you have any questions about an item attributed to Irishmaps.ie on your credit card statement, please contact us immediately on: (01) 476 0471 or 00 353 1 4760471 if calling from overseas. It would also be useful if you have your order confirmation emails available at the same time.
Q: Can I cancel my order?
A: You may withdraw your order for goods at any time up to the end of the seventh working day after you make your order even if you have already received the goods. You do not need to give Irishmaps.ie any reason for withdrawing your order nor will you have to pay any penalty. The only circumstances in which you cannot withdraw your order are where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw by taking the goods out of their sealed package, you must send them back to the above address at your own cost and risk.
Please read our Returns Policy below.
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Q: What is your Returns Policy?
A: If for any reason you are unhappy with your purchase, you can contact us by telephone at (01) 476 0471 or 00 353 1 4760471 if calling from overseas, or email us at info@mapcentre.ie to let us know your reasons for returning the goods. In return we will then give you an authorization number, and if you return the goods to us in the condition they were in when delivered to you, within 28 days, we will give you a full refund for the cost of them. We will also be happy to refund the delivery charge if the return is a result of our error.
Please remember to mark your returns with the authorization number we send you, and return your goods to:
Returns Department
National Map Centre
34 Aungier Street
Dublin 2
Ireland
We recommend using a recorded delivery service and wrapping the item securely, for your own protection. Please note this policy is only applicable for items purchased from Irishmaps.ie.
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Section 4: Other questions
Why should I register with Irishmaps.ie?
How do you deal with out of stock items?
How do you deal with items that are not available for more than 2 weeks?
How do you deal with an order if some, but not all items are out of stock?
What if I still don't want to use my credit or debit card over the internet?
Can I purchase by cheque?
What are cookies?
Q: Why should I register with Irishmaps.ie?
A: By becoming a registered user of Irishmaps.ie website you will find it much easier to make repeat orders, as you will only need to enter your password on the address page to log-in. We record the card holders address but also allow for separate delivery addresses. Additionally, if you do change address you can amend your records in this area.
For added security when creating your password, it is advisable to pick a password containing no fewer than six characters, containing both letters and numbers.
Q: How do you deal with out of stock items?
A: Out of Stock (or Special Order) items are usually come back in stock within 2 weeks. If you order a map that is presented as in stock, but is in fact out of stock, you will be refunded in full, and then notified via e-mail when the item comes back into stock.
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Q: How do you deal with items that are not available for more than 2 weeks?
A: At Irishmaps.ie and the National Map Centre we rarely have a problem with items taking more than 2 weeks to come back into stock. If there is a problem then we will get in contact with you, to see how you would like to proceed.
Q: How do you deal with an order if some, but not all items are out of stock?
A: If some but not all of your order is out of stock we will get in contact with you, to see how you would like to proceed.
Q: What if I still don't want to use my credit or debit card over the internet?
A: If you are still uncertain about using your credit or debit card over the internet you can still order your goods by telephoning the National Map Centre on (01) 476 0471 or 00 353 1 4760471 if calling from overseas. Please remember to have your credit card to hand.
Q: Can I purchase by cheque?
A: Irishmaps.ie only trades online using credit cards. However if you do wish to purchase by cheque please telephone the National Map Centre, our physical store, where you can be guided through the procedure to do this.
Q: What are cookies?
A: You may get a message in your browser window asking you if you want to accept a cookie from Irishmaps. You need to have cookies enabled in your browser if you want to buy from Irishmaps.ie, but you do not if you merely wish to browse the site.
A cookie is a piece of data that many websites, including Irishmaps.ie, use to keep track of certain aspects of your computer's visits and to enable you to shop on their sites. For more information please click here.
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